We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customized items are non-returnable.
To start a return, you can contact us at Email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Customer is responsible for paying return shipping fees. The return shipping fee will be deducted from your refund. We do not refund original order shipping costs. Items sent back to us without first requesting a return will not be accepted.
Chefrollbag does reserve the right to refuse a refund or exchange if the product is returned beyond 15 days of purchase or if it is returned without original packaging. Unfortunately we are unable to accept returns for international orders.
